Legal
Refund policy.
A plain-language outline of when a session or purchase can be rescheduled and refunded.
This policy explains when you can reschedule a booking or cancel a purchase and whether you can receive a refund. It applies to all products and services sold on the Rapid Launch site, including one-on-one sessions, courses, and books.
Sessions and one-on-one bookings
For one-on-one sessions you book through us, the reservation is not refundable. If your session has not started and is more than 24 hours away, you can request a new time instead from your account's Sessions page. No refund is issued because the time was reserved for you.
Rescheduling your session
You can reschedule a session yourself so long as your session is more than 24 hours away. Open your account, go to Sessions, and use the Reschedule button to pick a new time from the available slots. The change is applied immediately and you will receive a confirmation email.
The 24-hour window
Sessions within 24 hours of their start time cannot be rescheduled or cancelled, and no refund will be issued. The time is considered reserved. Please contact us as early as possible if you can no longer attend.
No-shows and late arrivals
If you do not attend a booked session, or join more than a few minutes late, the session is considered used and cannot be rescheduled, cancelled, or refunded under this policy.
Courses and books
Digital courses and books are delivered to you immediately after purchase and are considered used once access is granted or the item is delivered, so they are not refundable except where required by law.
Technical failure on our side
On rare occasions a failure on our side may mean we cannot deliver what you paid for. In those cases we will make it right, offer a replacement time or a similar experience, and if we cannot, we will issue a refund for the undelivered portion.
If you need help with a reschedule or have a question about a refund, please contact us on the contact page and we will respond within two working days.